TownSq Frequently Asked Questions

1. What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

  • Easily communicate with neighbors, community managers, and board members 
  • Manage your account and pay online
  • Get up-to-date community news and events
  • Request and review status of service inquiries
  • Participate in community polls
  • Reserve common areas and amenities
  • And more

 

2. How do I download the TownSq app?

TownSq is available for download on iOS and Android devices. Follow the steps below to download the TownSq app:

  • Open the Google Play Store (Android) or the iTunes store (iOS)
  • Search or browse for “TownSq”
  • Select the TownSq icon
  • Tap “Install”
  • Follow the onscreen instructions to complete the installation

 

3. How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

  • Visit https://app.townsq.io/associa/signup
  • Enter your Account Number and Zip code
  • Provide your email address and create a password

 

4. How do I find my account number?

You can find your account number on the top portion of the billing statement or in the upper portion of your coupon book.

 

5. How do I make a payment?

You can make payments from TownSq via the web or the mobile app.

To make a payment from the web, follow these steps:

  • Login to TownSq at https://app.townsq.io/login
  • From the top of your home page feed, select the account you’d like to make a payment on
  • Click “Make a payment” and choose whether you’d like to pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq app:

  • Open the TownSq app.
  • From the top of your mobile feed, choose the account you’d like to make a payment on.
  • Click “Make a payment” and choose whether you’d like to pay your open balance, set up a recurring payment or make a one-time custom payment.

 

6. Who do I contact for billing issues?

Contact the client accounting department at 888-397-9210.

 

7. How do I update my mailing address?

To update your mailing address, you must contact your branch.

 

8. Do I incur fees when I pay my assessment on TownSq?

When making credit card payments online, there is a $2.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment and varies by community association. When making a payment via e-check, there is a $2.95 convenience fee.

To learn more, visit the TownSq website at https://www.townsq.io/. To receive expert tips and tricks about organization, technology, maintenance, lifestyle and more, read Neighbor Nook, the TownSq blog.

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