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Associa Nevada South

Survey
5.0/5
Sep 17, 2021
Associa Company
Initially I was pretty upset to find out I have an outstanding bill but I’ve had no communication since 2018! As I have set all my bills up into my payments on my Chase account so as to make sure all my bills are paid on time. Again unfortunately I’ve had no communication and I’ve had mail coming to twi address locations for the specific property mentioned. The property mentioned is one of the address where a mail is coming to and another is the 1908 rolling dunes. my frustration with your company and thinking that they’re probably going to end up making money off late fees that I had no idea where incurring and again there has been no communication until I received a certified letter to both of these locations where the mail is coming. As mentioned above I’m extremely frustrated with West Park however, your employee was amazing yesterday while talking to her on the phone . She was helping me figure out what has been going on since 2018 and I have this outstanding bill that I will be in the process of trying to fix with West Park. She was so amazing because she was able to speak to me letting me know that she would help me figure out the understanding on what needs to happen forward. And also the form that I could fill out The request form I will have for reimbursement of late fees as again I had no correspondence on this bill. She was amazing and hopefully will be able to work this out!
Survey
5.0/5
Sep 15, 2021
Associa Company
I worked with Mary Marvin to resolve an HOA violation today. It was quick, simple and very professional. It was a pleasurable experience. I am very happy with my HOA and love the neighborhood I live in. Thank you Mary.
Survey
5.0/5
Sep 15, 2021
Associa Company
Received a satisfying response within minutes. Thank you
Survey
5.0/5
Sep 15, 2021
Associa Company
Grace and Lizette gave me amazing customer service and helped me solve my issues. Thank you both for all your help
Survey
5.0/5
Sep 14, 2021
Associa Company
I would just like to say that Sherry Lamoreaux the Assistant Community Manager for Latigo is very good at updating and responding quickly to questions or concerns.
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