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Associa EMB Management

Survey
5.0/5
Mar 11, 2019
Associa Company
So far you are new to us but the service has been very professional and supportive
Survey
5.0/5
Jan 7, 2019
Associa Company
I am really thankful for the after hours help from Michelle Saulina. We were hit with a storm at 2 AM which resulted in a tree hitting the house and power loss. Michelle answered the emergency call right away the moment I called at 2 AM and contacted the contractors for evaluation of the situation. She made sure that I was kept informed by following up with me several times during the incident. The contractor arrived at the property first thing in the morning. Because of her prompt coordination, the contractors was able to reprioritize and relocated to our property to remove the tree, despite the fact they have many incident calls throughout the day. This fast coordination also allowed another contractor to tarp the roof before the next rain hit. After the storm, the property owners had concerns with a leaning tree that might become a safety concern in the future. I called Michelle the next morning and she was already aware of it and was on the case to. This type of ownership is just impressive.
Survey
5.0/5
Nov 29, 2018
Associa Company
We are very pleased to be working with Michelle. She has made so much progress over the past year helping us to complete projects that had lagged in 2017 due to changes at EMB. She instituted reporting that helps us track projects/tasks that need to be accomplished and assign responsibilities. She is responsive to our needs and understands our need to "catch-up". She is a joy to work with! The best manager we have had. . . .
Survey
5.0/5
Aug 4, 2018
Associa Company
My daughter recently bought a condo in a complex which was in the beginnings of a very large maintenance project involving replacement of the roofs, siding and windows and which was going to cost each owner tens of thousands of dollars. There was a seller's holdback in escrow which was in imminent danger of expiring, meaning that she would lose it unless certain deadlines were met. Michelle Saulina had just been brought on board to manage the project, and when I brought our problem to her, shepherded it through so that the deadlines were met. She did this in spite of being in the midst of getting ahold of this huge project and being incredibly busy. Michelle still made time to deal with our issue and see it through. Good job!
Survey
5.0/5
Jun 12, 2018
Associa Company
Like others, our HOA struggled with organizational churn at EMB. When Floryn Edwards stepped in there were trust issues. Not only has she reestablished the requisite trust, she has begun to build a true partnership with the members on the board of the HOA. Her ability to deal with a very diverse group of board member; build consensus among the participants; and then execute are testament to her personal investment in this relationship.

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