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Community Group

Mar 29, 2017
Google Associa Company
Their ten years of service has provided our community with sound financial, legal and organization advice that supports our goal to have a safe, financially sound and desirable community to live in.
Associa Company replied on Mar 30, 2017:
Vincent, thank you for taking the time to rate us! We value your business and appreciate the opportunity to serve you and your community. We will share this feedback with our team.
Jan 3, 2017
Associa Company
I contacted the office on Friday 12/31 after attempting to pay my assessment online and was blocked.Due to holiday staffing I left a message, but decided to drive to the office to make my payment.I was helped by a lady, Romona at the front desk who went above and beyond to not only take my payment, but make several calls to pull my account out of collections.She knew that it was just sent out and it would cost me an access amount of lawyer fees, etc.She knew how critical the situation was, without me even knowing.That's true service, above and beyond. The good rating is not sufficient enough for theservice I received, it was excellent service.PLUS..she even helped me sign up for automatic payment deductions to prevent this from occurring again.Thank you Romona for caring and as I told her, she made my New Year!(I agree to an anonymous display of my feedback)
Dec 28, 2016
Google Associa Company
Ms. Harding went above and beyond during the holiday season to assist with a closing condition. Much appreciated!
Associa Company replied on Dec 29, 2016:
Erin, thank you for taking the time to talk about your experience with our business! We will share this feedback with our team.
Dec 5, 2016
Associa Company
I spoke to Heather today and she was very helpful, responsive and knowledgeable in regards to my question on a client's HOA rental options/abilities.Thank you Heather!
Dec 2, 2016
Associa Company
Very prompt and friendly service.Understood exactly what I needed and responded perfectly.
Nov 14, 2016
Associa Company
I didn't have to wait at all when the operator picked up my call. She was wonderful and very courteous then she transferred me to Jessica Cloud instantly these ladies took care of what I need. I cannot be more happy with the quality of customer service they both delivered. Jessica is very dedicated to delivering a high level of service, great communication, very sharp and one amazing person to deal with. Thank you so much !!!
Nov 9, 2016
Associa Company
We appreciate the quick response to addressing questions for our clients.When dealing with a real estate transaction - time is of the essence and this certainly helps make our job easier. Thank you!
Nov 9, 2016
Associa Company
Once I phoned and reached the on-call manager on the weekend, they immediately sent a plumber out.He quickly replaced the faulty part and we were back on line.Amazing quick fix and handled very well.\nThank you!!
Nov 8, 2016
Associa Company
My experience reserving the club house in New Market Village has been easy thus far. Any questions are answered quickly via email which makes the process smooth.
Nov 1, 2016
Associa Company
I was very pleased with the quick response by my Community Group Rep- Heather Aaron concerning an HOA payment/fee issue.Heather did an outstanding job handling the issue in a timely fashion.I was honestly dreading contacting Community Group because I have had issues with customer service in the past on multiple occasions.It appears they have revamped their customer service and the way they deal with their clients.I was so thrilled at how my issue/concern was handled quickly and easily.Thank you!

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