Amy Nguyen did a great job assisting me and answering my questions.

I have owned rental property since 1983, including the Westview condo at 2500 Warsaw Avenue that Associa now manages. Over those years, I have worked with numerous management firms and their property managers. I have to say that Sheila Grabowski is the absolute best I have ever worked with. Since this past spring/summer when Associa took over, I've spoken with her 3 to 4 times and cannot be more impressed. She is easy to get in touch with and if she is out or on the phone, she calls back right away. Probably what I'm most impressed with is that you can tell that she really wants to solve my problem as much as I do (maybe more). After speaking to her, I had great confidence in Associa as the new management company. She also took the time and was great at explaining which gave me a better understanding of the importance of raising the assessments - not just specifically in the short term to solve the existing maintenance issue that we have - but also to prepare for the long term legacy issues and the finances of the community. Separate from that, the reason I have had to talk to her is related to the water run-off in heavy rains from the main parking lot into 3 to 4 of the units, including mine. While this issue only effects a few of the units, she has been on top of it since you all took over. Add to that, that she inherited this problem mid-stream from the previous management company who didn't do one thing to solve the problem. It is still not solved, but Sheila understands that and explained to me the current status and how the work to resolve it is being folded into a larger set of maintenance projects to be designed and bid out together. Feel free to contact me at (513) 604-2200 or john.buttelwerth@cincinnatistate.edu to talk further. Thanks. John Buttelwerth

Sheila was very helpful and patient with my water leak though could have been more timely with notifications concerning drywall repair and the ICON's inability to contact me.