I was helped by Lena Papakonstantinou today over the phone. She was very professional. She delivered very good customer service to me. Answered all my questions pleasantly, very nice, accommodating and not rushing me. She listened to everything I said. I got almost perfect customer service. I was a happy customer. Hopefully this is a good start for me as a new homeowner under your management. The old management we had never care at all.

As President of the Board of Springbrook Square HOA I can share that our decision to switch to Associa EMB two years ago was and continues to be rewarded by excellent service. Much of that is due to Monika Padilla, our CAM. She is a true professional and great partner and coach for our Board. And in our first year through a difficult transition, her boss Melissa Robertson, was our Go-To coach. We needed lots of help moving from a poor former Management company, and the EMB team worked with us to clean up and improve our HOA operations. Now in our third year, things are working very well. We would like some more improvements in TownSQ, but understand we were one of the earliest users of this new program. It has improved, and is well used in our 162 home community. We recently activated our web site using the TownSQ no-cost tools, and volunteer owner skills to create. TownSQ is a great community communication tool. This just adds to the many benefits of our Associa partnership.

So far you are new to us but the service has been very professional and supportive