Mary Francis is a professional with heart. When I called and emailed Associa with questions about my HOA, she treated my concerns as if they were urgent for her, too. She called me at 5P on a Friday to make sure that I received a same-day response from Associa. Moreover, she was diligent and kind. She patiently answered all of my questions and treated me with respect and dignity. She even sent a follow-up email, making sure that I had all the information that I requested. I'll never forget her professionalism and commitment to customer service.

I own a unit managed by ASN. Lately, I’ve had several challenges while dealing with erroneous fines, fees, etc. I was hitting walls with every person I dealt with in regards to these particular accumulating late fees until customer service transferred me to Paula Ritter. She listened to my explanation of the situation, then took the time to look at my account. She is working on getting the incorrect late fees resolved. I am so grateful for Paula, she knows her job and is happy to do it.

Judy Pinto made our experience with Associa Sierra North worth the wait. She was pleasant, knowledgeable and helped us be patient with the whole process. Thank you to Judy 👏