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Kramer-Triad Management Group

Google
5.0/5
Dec 6, 2019
Google Associa Company
I'm adding this review based from a contractor perspective of Kramer/Triad. We have worked for multiple properties of Kramer/Triad for 25 years. We have observed a high level of customer care whereas recommendations from a builder viewpoint are and have always been followed by their property managers to solve problems the most cost effective way. As a licensed builder, we have witnessed Kramer/Triad's level of care relating too association funds and how they are spent, to always be in the best interest of the customer/association. We provide Kramer/Triad with one stop cost effective solutions that they continue to use on a daily basis. They do this because they have analyzed market values on all types of repairs and always try to get the best value and without sacrificing service or quality. Property managers have displayed many times, a high interest in learning the how-to's, the specifics and market values of repair services. When they don't know, they ask many questions and learn so the next occurence understood clearly. I have witnessed over many years, Kramer/Triad attending meetings conducted by our company that are designed to teach property managers the tricks of the trade. I have worked continually for 23 years for all of their managers and respect them all but one property manager in particular named Linda Martin has my "total respect". She has gained a high level of trust and vendor relationship with us that has in turn afforded Kramer/Triad excellent customer feedback and evidence in board meetings as to the savings in this particular repair category. Our company is not the only one. Long term relationships with vendors at Kramer/Triad seem to be a standard goal of theirs. This alone provides consistent quality and service as well as managed costs. It also provides long term repair history all designed to benefit the customer. We appreciate this approach and I also know many customers and associations do as well.
Survey
5.0/5
Dec 5, 2019
Associa Company
I'm adding this review based from a contractor perspective of Kramer/Triad. We have worked for multiple properties of Kramer/Triad for 25 years. We have observed a high level of customer care whereas recommendations from a builder viewpoint are and have always been followed by their property managers to solve problems the most cost effective way. As a licensed builder, we have witnessed Kramer/Triad's level of care relating too association funds and how they are spent, to always be in the best interest of the customer/association. We provide Kramer/Triad with one stop cost effective solutions that they continue to use on a daily basis. They do this because they have analyzed market values on all types of repairs and always try to get the best value and without sacrificing service or quality. Property managers have displayed many times, a high interest in learning the how-to's, the specifics and market values of repair services. When they don't know, they ask many questions and learn so the next occurence understood clearly. I have witnessed over many years, Kramer/Triad attending meetings conducted by our company that are designed to teach property managers the tricks of the trade. I have worked continually for 23 years for all of their managers and respect them all but one property manager in particuler named Linda Martin has my "total respect". She has gained a high level of trust and vendor repationship with us that has in turn afforded Kramer/Triad excellent customer feedback and evidence in board meetings as to the savings in this particular repair category. Our company is not the only one. Long term repationships with vendors at Kramer/Triad seem to be a standard goal of theirs. This alone provides consistant quality and service as well as managed costs. It also provides long term repair history all designed to benifit the customer. We appreciate this approach and I also know many customers and associations do as well.
Survey
5.0/5
Nov 6, 2019
Associa Company
Hello, We have lived in this association well over 10 years and have never experienced this level of great service. I would like to commend our property manager on the professionalism, quick response and impeccable resolution skills. Will be recommending Kramer Triad to all of our family and friends looking for a management company. Excellent work Ms. Zahr!!!
Survey
4.0/5
Oct 21, 2019
Associa Company
Thank you so much for addressing this situation. Hopefully this will take care of the problem. Great job Kramer Triad Management!!
Survey
5.0/5
Oct 9, 2019
Associa Company
I have had an extremely positive experience with management company especially our property manager in Ann Arbor. Ms Zahr responds to our issues and resolves them in a very professional fast manner and at time it is outside of the normal business hours. We sent a request in on Friday around 7:00pm for some documents for a sale and we needed these for the inspection happening on the next sat. We thought that there would be no way to that we would get those as this was something we should've requested weeks prior. But Kristen Zahr responded within 1 hr of our emails and we received all of our documents that same evening which resulted in the sale of our home. I am beyond satisfied with the level of professionalism and knowledge and forever grateful to all of her hard work.

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