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Real Property Management and Community Management Solutions

Survey
5.0/5
Nov 13, 2019
Associa Company
Amy has been very helpful and helped me through the maintenance and scheduling process, quick response and AOC techs have been great too
Survey
5.0/5
Nov 13, 2019
Associa Company
We were having issues with our last manager and RPM Customer service line as a whole. Many homeowners complained about both. Lisa Bloomer was put in to clean up and correct errors and the lack of service we were receiving. She has been wonderful to work with as I have the most contact with her. She consistently addresses issues immediately. Her years of experience have been most helpful. Our meetings were run more professionally and efficient then any I’ve been in as president for last 10 years. She was always prepared and addressed any issue we brought up in the meetings. The board also told her this at a meeting. I want to make it clear that the board had decided to switch companies when the previous manager resigned and we figured out she had not been doing her job. That was our tipping point! That decision had been made and wasn’t going to change no matter what. It was the overall service over last couple years. If we’d had Lisa for the last two years we would not have left. She truly cares about her work product and it shows in the way she does her job. I appreciate that when I send an email requesting something be done that I don’t have to follow up on it. I know she will address it in the best way possible for our community. She’s an honest, knowledgeable, hard working and diligent manager! I have nothing negative to say about her. Your company would be best served to have more managers like her!
Survey
5.0/5
Nov 12, 2019
Associa Company
I live in a condo community large enough to have both a property manager and a site manager; Emily Sofayov has been my community’s site manager for close to a year. Emily Sofayov is both easy to reach and quick to respond via email or the Town Square app. Now that the buildings are 25+ years old, exterior maintenance issues are more frequent. Over the summer, I brought 2 small maintenance issues and 1 large maintenance issue to Emily’s attention; All 3 issues were resolved quickly and without any hassles. (i.e. she didn’t ignore the request or pass the buck to someone else; Last but not least, I didn’t have to follow-up on anything it so even though I had 3 issues, it was one-and-done with 1 email).
Survey
5.0/5
Nov 12, 2019
Associa Company
Craig DeMange is our community manager here in Hamilton Ohio. The Board feels fortunate to have him as our connection to Associate. Over the years, some of the managers have not been as organized or left shortly after employment for some reason. Since our residents are elderly, continuity is important as it gives them a feeling of security. Craig is very organized and is well prepared for meetings with either the board or our homeowners. He always ask for comments from homeowners and they are not shy in responding. He listens and makes notes relative to their concerns and does try to make suggestions to resolve the situation. If repairs are needed, he takes care of them. Craig is down to earth in his approach with the board and the homeowners. Craig is friendly and always is dressed professionally. Seniors appreciate that. The board definitely is very satisfied with his guidance and suggestions. Mary Jane Mayer - Board member
Survey
5.0/5
Nov 8, 2019
Associa Company
Sheila G stepped in as a temp Prop Mgr for our HOA board meeting - Cherry Brook in Mason OH, and she did a great job. We want to make her permanent with us!

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