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Today I made a call to find out about my check not processed through my bank. We are a new account with Homeside Properties. I had an immediate response by accounting in less than 5 mins. Lynn explained: Because we are “so new” that the transition from our accounting to their accounting system was very important and it takes all parties involved to make a smooth transition. I was very pleased with time and response from HOMESIDE PROPERTIES.

I am not a board member, but I must comment on the strong professionalism of our manager, Ashley Jasmer. She returned my phone call promptly and takes ownership of a problem until it is resolved. I believe the Board made a great choice in choosing Homeside and I know Homeside made a great decision in assigning us Ashley. It really makes a difference when you believe in a company because of the employees you interact with. This is our home, after all, and we don't want to be hassled, just work with someone who cares and understands.

The recent storms that passed through Atlanta affected the stability of trees in our park onsite and Homeside worked diligently to get a crew out to take a look at the precariousness of the situation. This was not an easy task since all tree services were swamped due to similar conditions in the metro area. It's great to be a part of a larger company that has clout with vendors in times of need.

My complaint turned out to be neighbor to neighbor and not something that can be resolved through the HOA and Homeside. They patiently explained this to me and listened to my frustration.

The management went out of their way to ensure I was happy after I felt ignored in my first attempt to get answers to my questions. Everyone can drop the ball every once in a while, but the way Homeside management escalated my concern and responded made me a fan for life. Thanks.