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Associa Mid-Atlantic

Sep 21, 2018
Associa Company
Working with a large property management group can sometimes be impersonal and can have a "Corporate like coldness" feel when conducting business due to the sheer number of customers they service. The property management leadership team for The LAKES at LARCHMONT, however is quite the opposite when it comes to customer service. In particular, Joanne Granozio and her assistant Stephanie have shown consistent excellent customer service over the years and have gone above and beyond the call of duty when with helping owners through a number of concerns and needs. An example of this is when Mrs. Granozio, took the time to sit with me and go over some critical documentation so that I understood all the perimeters involved and then she provided detailed explanations where needed. She was patient, very knowledgeable, and truly listened to my concerns. I did not have an appointment to see Mrs. Granozio, and yet she still stopped what she was doing to see me immediately to address my questions. She was professional, knowledge and provided meaningful solutions. Over the past years, I have experienced nothing short of excellent customer service and communications from the Mrs. Granozio, Stephanie and the Lakes at Larchmont Management Team BRAVO ZULU Mrs. Granozio
Sep 21, 2018
Associa Company
I have lived at Holiday Village East Condo 1 for about 9 years, along with serving on the Condo 1 Board of Trustees. The ASSOCIA Management team is OUTSTANDING!!. As a BOT member I have found both Nancy and Brian's job knowledge invaluable. The office staff made up of Susan and Kat are just a joy to work with. I am always recommending Holiday Village East as a great place to live.
Sep 20, 2018
Associa Company
The entire office staff, is always available to any resident if there are in need of help, always there to answer any questions. Our office staff is the best that this community has ever had
Sep 20, 2018
Associa Company
I WANT TO TAKE A FEW MINUTES TO SAY HOW WONDERFUL NANCY, BRIAN, AND SUSAN ARE. AS THE CLUBHOUSE CHAIR I CAN TELL YOU THEY GO ABOVE AND BEYOND THERE JOB DESCRIPTIONS.I WORK CLOSELY WITH ALL OF THEM. I DON'T KNOW HOW BRIAN DOES IT HE IS MY GO TO GUY FOR EVERYTHING AND HAS SAVED US PLENTY OF MONEY WITH HIS EXPERTISE.
Sep 19, 2018
Associa Company
Patti Walton Provides Property Management to PineCrest with a Smile.... Her attention to detail and organizational skills are among her many attributes. We appreciate her service. Diana Dyer

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