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Montgomery Ross & Associates

Dec 16, 2017
Google Associa Company
I understand that condo management companies have a vast array of responsibilities and that Montgomery Ross is rated quite highly in many regards. That being said, one should not have to negotiate for days on end, in order to come up with a sequential set of condo board minutes going back 12 months. It would seem to me that this would be one of their most rudimentary tasks that should take just minutes, not days to provide. Further the minutes should not be riddled with mistakes and omissions. If the minutes are created by volunteers on the condo board, then perhaps the condo management needs to take a more proactive role in monitoring them before they are lost or approved with glaring errors.
Associa Company replied on Dec 17, 2017:
Mike, thank you for taking the time to leave us feedback. If you’d like, contact us at [customerservice@associaonline.com] to let us know how we can improve your experience.
Nov 17, 2017
Google Associa Company
JP was excellent to deal with and very quick to respond.
Associa Company replied on Nov 20, 2017:
Hi Chase, thank you for your kind review; we are happy to pass along your comments to the team here at Montgomery Ross & Associates!
Sep 29, 2017
Google Associa Company
JP always responds quickly to my e-mails about problems in our building. I believe that the company has maybe taken on too many properties though, as I have heard from others that some issues get forgotten.
Associa Company replied on Oct 1, 2017:
Sorina, thank you for taking the time to leave us feedback. If you’d like, contact us at [customerservice@associaonline.com] to let us know how we can improve your experience.
Sep 26, 2017
Google Associa Company
Josie has been a pleasure to deal with in regards to a current issue I am having (not yet resolved, but she is on it). She is keeping me up to date, and going out of her way to try and resolve it. Her professionalism and timeliness on responses is so much appreciated! Thank you Josie!
Associa Company replied on Sep 27, 2017:
Miryam, thank you for taking the time to rate us! We value your business and appreciate the opportunity to serve you and your community. We will share this feedback with Josie and our team.
Sep 22, 2017
Google Associa Company
Great customer service. Willing to help and solve your problems in a polite and timely manners. Condo information notes and emails always send on time.
Associa Company replied on Sep 22, 2017:
Roberto, thank you for taking the time to rate us! We value your business and appreciate the opportunity to serve you and your community. We will share this feedback with our team.

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