I recently received absolutely excellent service from our front office. As a resident of Windsor Falls, I recently received an invoice from Safe Touch for our security service. I had been told that this service was covered by the Association, and therefore forwarded the invoice to our on site condo office. Lorien in the office notified me that she would be forwarding my concern and invoice to Nicole Slack also in our office. Nicole quickly responded by letting me know that I did not owe anything and confirmed that the association did cover this service financially, providing proof of payment by the association for my records. Additionally, she contacted the billing department of Safe Touch and brought the entire issue to complete closure with Safe Touch admitting that they had sent the invoice to us in error. Nicole was so thorough, efficient, and respectful. She exceeded my expectations in her work and excellence and I am so grateful. Both she and Lorien have been tremendously helpful to my husband and I as tenants of Windsor Falls. Thank you!

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The staff is always so helpful and friendly! Great management company! Thanks for all you do.

Laura Tharp recently became Associa's manager for our condo association.The 1st time we met her at one of the association meetings she promised she will work tirelessly to resolve all the outstanding issues.And so far she is just outstanding!She is slowly changing the negative feeling about Associa in our association members.
Good job!

I am the Vice President of building 400 in Deerwood Place, Jacksonville FL Ms. Laura Tharp is our CAM and for the time in the year I have lived there we have had 3 CAMs for our complex, this is the first time that I feel like we have an advocate that is concerned about us. Laura is timely, she is efficient, she is concerned about our needs and is quick to supply same.I would like for to continue in this roll for the foreseeable future. Thanks for this forum.

Provide stellar management services in the greater Jacksonville, FL area. Highly recommended!

Provide stellar management services in the Jacksonville, FL area. Highly recommended.

Dan Radcliffe promptly and efficiently provided valuable information on budget line items (insurance, contracts, etc.) that helped the Comittee determines budget recommendations for the Association.His professionalism and customer service was exceptional.

Dan is always helpful, calm and professional in his approach to addressing the association's concerns and issues.He has the right answers or researchs the correct approach to handling board and homeowner questions. He is very responsive and always ready to help anyway he can!

This office is the best!