Read Reviews

Associa Minnesota

Survey
5.0/5
Feb 4, 2020
Associa Company
My experience with Associa is a bit complicated. The Associa manger for our development was really a difficult person to work with condescending and downright rude attitude. It went on for a few years and we couldn't resolve our issues with her. We had to get legal counsel involved but didn't go through that route...I finally went to the office actually to speak with her manger submit my complaint...instead I came across a wonderful, extremely professional, who goes above and beyond the call of duty and compassionate lady called Valerie. She just asked if I was waiting on someone as she was passing by the lobby area of the office and I explained my situation to her. Valerie took me to her office and spent with me a couple of hours and get all my issues resolved that I couldn't do it in the last two years. She didn't tell me to come back the next day or call this number that's what I have been getting in the past.....Valerie actually cared that I took time off work to get this resolved and she wanted to make sure I walk out of that office with everything I needed. She got it done!!...She made few phone calls even waited for about 30 minutes until the person who is on a lunch break to come back to get the matter resolved. By the time it was said and done I was with her for almost 2 hrs in her office...I was really touch with her commitment, and making sure it gets done the right way and with the sense of urgency. My issue was not even within her scope...but I felt great there is actually someone who cares about people and the organization they work for....she change my energy that I went with and came our with a warm feelings for her that she was able to revers my attitude for Associa. Thank you Valerie for loving what you do and helping people with the highest degree of professionalism! We need more people like you in this universe!
Survey
5.0/5
Jan 29, 2020
Associa Company
Kind, helpful, very nice interaction.
Survey
5.0/5
Jan 29, 2020
Associa Company
We were having problems regulating the heat in our Bush Terrace Unit and I called Tyler to ask what type of thermostat should I be getting to replace our old one. Tyler said he would be over to check and also check the mechanical switch that is connected to the baseboard heating. Our thermostat was defective and he also made sure the switch was working plus he had a new thermostat so now we are back to good working order. Tyler did a great job!
Survey
5.0/5
Jan 28, 2020
Associa Company
Tyler is a fantastic facilities manager. Very prompt and on the ball. I emailed him about a drainage issue I had. He had called the plumbers and got it fixed and completed the next day. Hes also always working hard to make the community look great!
Survey
5.0/5
Jan 28, 2020
Associa Company
One of our building keys here at Bush Terrace suddenly was not working and when I compared it to our other "good" key it was obvious that a small tab had broken off they key. I emailed Tyler and immediately the next morning I had a response and was told he would have a new key for us that day. I was very impressed. Thank you.

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