Associa EMB Management

So far you are new to us but the service has been very professional and supportive

I am really thankful for the after hours help from Michelle Saulina. We were hit with a storm at 2 AM which resulted in a tree hitting the house and power loss. Michelle answered the emergency call right away the moment I called at 2 AM and contacted the contractors for evaluation of the situation. She made sure that I was kept informed by following up with me several times during the incident. The contractor arrived at the property first thing in the morning. Because of her prompt coordination, the contractors was able to reprioritize and relocated to our property to remove the tree, despite the fact they have many incident calls throughout the day. This fast coordination also allowed another contractor to tarp the roof before the next rain hit. After the storm, the property owners had concerns with a leaning tree that might become a safety concern in the future. I called Michelle the next morning and she was already aware of it and was on the case to. This type of ownership is just impressive.

We are very pleased to be working with Michelle. She has made so much progress over the past year helping us to complete projects that had lagged in 2017 due to changes at EMB. She instituted reporting that helps us track projects/tasks that need to be accomplished and assign responsibilities. She is responsive to our needs and understands our need to "catch-up". She is a joy to work with! The best manager we have had. . . .