Community Association Services of Indiana

I would like to thank Ron for being thorough, kind and going above what I expected with help regarding clarification of out HOA payment. I noticed that our check had not cleared through our bank by the 14 of the month & I had mailed it on the 28th of the previous month, I called Ron to check so that we would not be charged a late fee. He looked up our account and assured me that it had cleared with Associa on the 5th. He also explained that we could have Direct Debit so that we would not have to worry about payments getting lost in the mail. I explained that I did not have a way to scan the voided check so he offered to do it for me! I was able to meet him at the office and personally hand him our information. He sent a confirmation email that it was set up for beginning next month by the time I drove home. I truly appreciated Ron taking the time to explain different things with billing & taking extra time to be so helpful. Many places do not have excellent customer service but you certainly do!

Kyle joined our community as community manager in September 2018. He has taken our concerns seriously and has gone above and beyond making sure that our needs are being addressed.

I am a real estate agent that has a lot of experience with HOAs. I can say that Dana, manager of Towne Park on the Northside of Indy, went above and beyond to expeditiously fix a problem that was no fault of Towne Parks. Very much appreciated when you are in those situations!! Thank you!