Canyon Gate

Melissa has done a fine job in her first year as on-site manager. She is friendly, polite, timely, efficient, and diplomatic. A quick learner and a go getter. I hope she stays around forever!

Initially met Ms Rodriguez ie not receiving a bill, discovering my Post Office paper notice was not sufficient, it had to be online. I was upset. Problem fixed - expedited & extra fee waived. Fantastic! Then unstable neighbor had complaint because of installation of a privacy wall to block unsightly gargoyles facing into my yard for the past five years or so. Ms. Rodriguez was thorough, communicative, prompt and went beyond what I felt was ordinary duties to assist in rectifying this problem. Her follow up was outstanding afterwards. In addition there was a problem with a pergola/gazebo needing to be rebuilt to comply with local code. This ordeal was met with contractor delays and again Ms. Rodriguez worked with me ie being prompt in replies, compassionate and understanding in unforeseen predicaments. Her being the point person for contact enriched my view of this position within our HOA organization. Past experience from many years ago, the HOA contact persons are cold, uncommunicative, unresponsive and self-serving. Ms. Rodriguez prove this wrong besides being knowledgeable about the physical requirements to solve the structural issues I met. My original contractor who built my pergola/gazebo (2004 or 2005) had not obtained a permit. I submit this evaluation as I can not think of any other methods that could have taken place to obtain an excellent rating in my interactive with Lynnette.

Pauline Sandoval is an outstanding leader/manager & I am personally very happy she is at El Corazon where I am a whole owner.