I wish the building would deliver packages to the doors like they once did. Also, it would be nice if there were recycle bins on each floor where the trash chute is.

Thank you for sending Janet Dilu our way. She has made such a difference. The HOA in our building does not work for the residents, they each have their own personal and hidden agendas. Contracts were procured at an outlandish price and then not managed properly with owners losing a lot of money on services while work was not done to standard. Even the vendors laughed at the Board because of the advantage they were taking of them. If it was only the HOA members they were taking advantage of that would have been find, it was not, it was the owners of every unit in the building. And, with not all the suggest work done, will we have issues later? The HOA Board does not have the foresight and is not strategic in planning. Janet brings the ability to assist them in looking long range. And, she does not appear to have the fear of them that other property managers have had in the past. Some of the Board members do not live on the property, how can they know what is going on, especially in light of a life altering pandemic we are experiencing. Janet has come onboard and it is clear she is customer focused. She is concerned, compassionate, energetic and strives to make the property look beautiful at all times. And, she is always a joy to interact with, always friendly and thinking about what is best for the people living at The Shore. She is one of the most customer centric people I have ever had the pleasure of meeting.