Suzanne and Tiana always respond TIMELY and favorably, I might add! They both possess excellent Customer Service skills and are extremely knowledgeable in their roles. North Village is lucky to have them!

I made a request to have some flashing repaired due to wind damage. The response to my request was done quickly, communication of the status of the work order was clear, the work was completed in a timely ,professional , and excellent manner.

My husband and I decided to have some work done in our backyard and with this being the very first time requesting permission from the H.O.A, I have to say we were a bit nervous. We've never dealt with any kind of H.O.A before and have read some scary stories 😳. I have to say that we are so happy with the H.O.A we have here thus far, very specifically with Suzanne Lach and Tiana Portillo-Moro. Not only have they been very kind and patient with us, but they have gone above and beyond with advising us on what to do and what to submit. There were quite a few emails and even phone calls and never once was I made to feel insignificant or unimportant. Every single response was respectful and kind even after we received our approval. BRAVO to the both of you. We can't thank you enough.