Associa Community Management Corp

I just want to give many kudos about your employee Elaine LeSter. I was having some issues with my Chase Bill Pay checks not getting credited in time. I called to make sure that my April check had been received by the due date 4/15 and Elaine said that it was received on time, but that was a number of days after I felt it should have been received. About ten minutes after talking to Elaine she called back and told me she decided to look into the issue herself and found out my checks were being mailed to the Richardson Texas office instead of a PO Box in Phoenix. As a result, my checks were being shipped from Texas to Phoenix before being credited. What's interesting here is that this has been going on for months before Elaine took it upon herself (without my asking) to look into the issue. She obviously cared more than the people in either Texas or Phoenix cared to take in informing me.

Our concerns are always addressed promptly, pleasantly, and with follow up.

Just a call to Madeline and my problem was solved. If she couldn't handle it she had suggested alternatives. But she knew who to contact and it was taken care of in short time. Thank you