Hi Claudia, Long story short, I know Heather because I own a home in a subdivision that she manages. Today, I needed help, not as a homeowner, but as a realtor representing a buyer for a home in a different subdivision that Associa manages. This home has an ARC infraction. Unfortunately, the listing agent was not having any success working with his seller to figure out the issue, so I called Heather to see if she could help me figure out who the community manager is and to figure out the problem so we could resolve it…. I’m so so thankful for: 1. It’s thanksgiving week and Heather picked up her phone! But then again, she always does! 2. Would you believe that she was recently given the subdivision, in question, to manage? And she IMMEDIATELY emailed me the information we needed about the homeowner infraction. And we’re able to solve it before closing on 11/30! Truly, Heather is FANTASTIC and I thought you should know how appreciative I am of her sense of urgency, her diligence and her detail orientation. You have a very valuable employee in Heather! Wishing you and your very valuable team a Happy Thanksgiving! Warmest regards, Carol Ravitz Associate Broker International Diamond Society Coldwell Banker Realty 2890 E Skyline Drive, Suite 250 Tucson, AZ 85718 520.909.2410 direct carol.ravitz@azmoves.com

Mr. Cousins provided quick and courteous service. I am very satisfied

Beautiful facilities and heart warming reception into the community by Vanessa. Thank you.