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Associa’s Approach to Direct Client and Employee Feedback

June 23, 2016

DALLAS, Texas – June 23, 2016 – Associa, the industry’s leading community management company, is ensuring client and employee feedback is heard clearly by senior leadership.  A Client Advisory Board and an Employee Advisory Board have been recently formed, and those constituents meet throughout the year with Associa’s Chief Operating Officer Patrick Brensinger and other senior leadership team members.

“If you really want to know what’s on the minds of your clients and your employees, why not ask them directly,” says Brensinger. “We want to know what we are doing right and what needs improvement.  This gives employees and clients unfiltered access to our executive team so we can openly share knowledge, experience and visions for the future of the company and how we serve our valued internal and external constituents.”

The Client Advisory Board brings together 10 of the most forward-thinking association board members who have experience serving on various types of community association boards throughout the country.  The Employee Advisory Board operates under the same concept but involves Associa team members from different branches and in multiple roles across Associa’s branch network. The function of these boards is to ensure both internal and external voices will be heard first-hand by the company’s leadership team and utilized to influence continuous improvement initiatives.

Building and managing successful communities for more than 37 years, Associa is the worldwide leader in community management with over 10,000 employees operating more than 180 branch offices in the United States, Mexico, Canada, the United Arab Emirates and South Africa. Based in Dallas, Texas, our industry expertise, financial strength, and innovation meet the unique needs of clients across the world with customized services and solutions designed to help communities achieve their vision. To learn more about Associa and its charitable organization, Associa Cares, go to www.associaonline.com or www.associacares.com.

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