Donny R Disbro, MBA, CCAM®
Chief Executive Officer
Donny Disbro is the Chief Executive Officer (CEO) of Professional Community Management (PCM), one of the largest managers of homeowner associations... Learn more in the country. Since joining PCM in 1997, Disbro has been an exceptional leader on the firm’s executive management and marketing team. He actively oversees all sister companies of PCM including PCM of California, PCM, Inc. of Laguna Woods Village, PCM Consulting Services and PCM Realty.
Disbro has strengthened PCM’s 40-year legacy of innovation, customer service and integrity by rolling out the online RFP vendor management portal, a tool that has enhanced customer service quality while increasing the speed of business communication to clients and vendors within the community association industry. Additionally, he developed a new revenue stream for PCM by allowing vendors to advertise online directly to community managers seeking property services.
Under Disbro’s leadership, the company has realized 25% client growth across Southern California. PCM’s client portfolio has increased from 175 to 300 associations in the past decade.
Disbro has an extensive background in professional community management. Beginning in 1997, Disbro managed a portfolio of six large-scale community associations. During this time, he worked directly with corporate management and association boards of directors to coordinate multi-million dollar budgets, conduct meetings and obtain maintenance proposals. Disbro built a reputation for excellent customer service while ensuring vendor quality control and civil and corporate compliance.
In 1999, Disbro was promoted to Director of PCM’s Internet Services Division. In this position, he was responsible for writing the initial business plan incorporating common interest development management services into PCM’s Internet Services Division branded as “iaccess”. This division developed websites for all PCM-managed community associations and began the process of creating the company’s RFP vendor management portal.
In 2004, Disbro was named PCM’s Executive Vice President of Marketing and Business Development where he represented and targeted PCM services to land owners, equity partners, builders and developers, and cities throughout Southern California. The developer clients that have worked with PCM include The Irvine Company, The Pulte Group, Trump Organization and William Lyon Homes. Disbro led the transition of these communities from the developer as governor to a homeowner board of directors. Disbro also supervised general managers at PCM and negotiated contracts on behalf of PCM for large-scale new development community associations in Orange, Riverside and San Diego Counties.
In 2010, Disbro was elected to the Board of Directors of the Building Industry Association (BIA) Orange County and served on the BIA Southern California 50+ Housing Council. Disbro serves on several committees for the BIA including the Construction Quality Committee, Programs Committee, Quality Green Committee, Home Aid Orange County’s Project Playhouse Committee, and also serves on ULI’s Programs Committee.
Disbro received his MBA from Chapman University, Orange, California, in May of 2003. He holds a degree in Business Administration with an emphasis in Marketing and Finance from Chapman University where he was Team Captain for two years on the University’s NCAA baseball team. Together with his wife Dione, he is very committed to youth sports programs in South Orange County. With their two sons Brady and Gavin, the Disbro family spends most weekends on sports fields.
Chief Operating Officer
Karen Inman serves as Professional Community Management’s Chief Operating Officer.
The 13-year property management executive is respected... Learn more industry-wide for her ability to operate and grow large client portfolios – particularly in the area of New Project Development – while successfully leveraging state-of-the-art IT solutions that increase operational efficiencies and enhance the overall client resident experience.
As COO, Karen oversees all aspects of PCM operations, including strategic planning, leadership development and client servicing. She also provides strategic oversight for the company’s executive team while spearheading several business development and online initiatives.
Prior to joining PCM, Inman served in leadership roles for a number of companies, developing projects and scopes of work that elevated organizational capabilities. She also served eight years at Flour Daniel, Inc. in Aliso Viejo, California, a world class engineering and construction company, managing telecom construction and strategic software projects.
Karen earned a Bachelor of Science degree in Chemical Engineering from California State University, Long Beach and a second B.S. in Information Systems from the University of Redlands. The Ladera Ranch resident has been active through the years with several industry organizations, including the Building Industry Association of Southern California (BIA/SC) and the Community Associations Institute (CAI).
Chief Marketing Officer
Isaiah S. Henry, Chief Marketing Officer for Professional Community Management, is a respected 11-year sales and marketing veteran in the association... Learn more management industry.
As CMO, Isaiah is responsible for developing and executing the company’s strategic marketing platform, identifying new markets in which the company will bring its superior management services, cultivating new strategic partnership, maintaining strong corporate relationships with association board members, vendors, and developers; and charting a course for continued rapid growth.
Isaiah brings to PCM a wide range of experience in business development, sales, marketing and planning as well as developing and mentoring local and remote sales managers, team members and support staff. Henry also maintains strong relationships within the homebuilding and development industries – positioning the company for continued growth as the housing market continues to heat up – as well as vendors.
In his most recent role as Vice President, Business Development at The Merit Companies, Isaiah was responsible for the ongoing direction, leadership and management of all business development activity statewide within the various Merit Companies throughout California.
Certified by the American Management Association, Isaiah is an active member of the California Association of Community Managers (CACM) and Community Associations Institute (CAI), with whom he’s in the process of obtaining a PCAM certification.
Born in Brooklyn, the Irvine native serves on the Board of Directors for The Medical Supply Project International, a global non-profit organization dedicated to providing medical supplies to people in need. Isaiah is also active in Mariners Church Irvine and in Young Life, a non-profit organization dedicated to reaching out to and developing life skills in adolescent youth.
Senior Vice President, Client Operations and Technology
Mr. Holland is the Senior Vice President of Information Systems for Professional Community Management (PCM) and has been a member of PCM’s management... Learn more team since he joined the company in 1997. Mr. Holland has an extensive background in computerized business systems, management, oraganization and administration in the real estate management industry.
Holland, with the other members of the Executive Team, directs the activities of the company whose management portfolio has grown to 300 communities and over 125,000 units, representing a combined real estate value of over $50 billion.
Holland began his career in information technology and business systems with the U.S. Marine Corps where his main focus was on providing leadership, teamwork, systems support and data auditing. After leaving the service, he has worked for the banking, medical, real estate and senior community management industries.
Mr. Holland holds a Bachelor of Science with an emphasis in software engineering from National University, San Diego. He has completed technical and certification programs from leading industry organizations such as Microsoft, IBM, Cisco and Citrix.
Jerry C. Storage, BSCE, MBA, CMCA®, AMS®, CCAM®, PCAM®
Senior Vice President & General Manager of PCM, Inc.
PCM, Inc. - Managing Agent for Laguna Woods Village, Laguna Woods, CA. A Sister Company of Professional Community Management (PCM)
Since... Learn more the year 2010, Mr. Storage's current position is that of General Manager of Laguna Woods Village, Laguna Woods, a resort-style active adult community. Prior to this position, Mr. Storage was the Director of Maintenance and Security for the community for over a decade.
Mr. Storage oversees a complex operation that provides all services associated with the management and maintenance of the Village having 18,000 residents and 13,000 dwelling units (condominiums and cooperatives) and facilities with a total operating budget of $100 million and various multi-million dollar capital projects and acquisitions each year. The operation includes oversight of 1,000 employees. The operations overseen by Mr. Storage and his executive team include:
*Customer Service and service request processing
*Maintenance: painting, carpentry, permits/inspections, paving, vehicle and equipment maintenance, electrical, appliance repairs, plumbing, janitorial, construction services, facilities management, remediation services, restoration services, etc.
*Resales inspections and processing
*Bus System/Transit management, including fixed route and demand-response
*Broadband Services including HDTV, High Speed Data, Pay per View, community television programming, and head-end maintenance and management
*Landscaping: golf course management/maintenance, arboriculture, landscape design, landscape operations, nursery operations, composting, and recycling
*Community and Governmental Relations
*Community rules compliance
*Financial Services: financial planning, budget development, purchasing, warehouse operations, risk management
*Security: access control, patrol services, BSIS licensed as a private patrol operator (PPO)
*Recreation Services: facilities, events, clubs
*Human Resources: recruitment, training, benefits, safety, oversight of Union contract
*High-rise towers management and food service
*IT and Systems Development
*Governmental affairs and public relations
Mr. Storage holds a Bachelor of Science in Civil Engineering from Pennsylvania State University, and a Masters of Business Administration from American University. Prior to joining PCM, he worked with Black & Veatch, a global engineering corporation, as Project Director for both domestic and international projects. He is a member of the following organizations: American Society of Civil Engineers (ASCE), American Water Works Association (AWWA), Water Pollution Control Association (WPCA), International Facility Management Association (IFMA); Community Associations Institute (CAI); California Association of Community Managers (CACM); Association for Facilities Engineering (AFE), Association of Electrical Engineers (AEE), American Society of Industrial Security, (ASIS), and The American Society of Mechanical Engineers, (ASME).
Senior Vice President, Association Accounting/Controller
Debra Roberts has specialized in the accounting field specific to Common Interest Developments for over 30 years and has been with PCM for the... Learn more past 25 years. Debra has served both as PCM’s Accounting Manager and Assistant Controller. She was promoted to Controller in June 2000.
Debra has extensive experience in all phases of CID accounting. She directs an accounting staff of 36 individuals, which handle the financial needs of 298 community associations. This includes overseeing the developer billing, account transitions, escrow department, delinquency, investments, banking, customer service, accounts payable, financial preparation and internal controls.
She works closely with client Board of Directors through financial training seminars and one on one training with new Directors. She reviews both budgets and audits to insure accuracy and fiduciary soundness.
Debra actively works with both industry Attorneys and Auditors to ensure that PCM is the first to be made aware of all changes to CID law relating to accounting. As an accounting professional she keeps abreast of current developments through ongoing education with CACM, CAI and the California Society of CPA’s.
Vice President, Human Resources
Elise Trent is PCM’s Vice President, Human Resources, overseeing the recruitment, training and development of the company’s 600 employees throughout... Learn more Southern California and Nevada.
With more than two decades of experience and certified as a Professional in Human Resources (PHR) by the Institute for the Society of Human Resource Management, Trent is a vital cog on PCM’s executive team, advising top leaders within the company along with department and community managers on a wide variety of employee relations issues. This includes staffing, payroll, performance management, workforce safety and conflict management, benefits and workers’ compensation issues.
Elise works closely with client board members to ensure top-notch community staffing solutions. She also supports PCM’s business development and marketing teams by articulating how the company’s HR services can benefit and bring measurable cost savings to prospective client homeowners’ associations.
Trent’s extensive HR experience, coupled with her Masters’ Degree in Human Resources from Chapman University, uniquely positions her as a respected thought leader within the industry. Originally from St. Louis, MO, Elise received her Bachelor’s Degree from the University of Missouri in Columbia. She currently resides in San Clemente with her husband and son.
Regional Vice President
Gregg Evangelho serves as PCM’s Regional Vice President, Community Management, a role in which he oversees daily operations of more than 150... Learn more exquisite Orange County communities and dedicated, experienced staff.
With more than a decade of success as an association management professional – mostly managing mixed-use high-rise communities – Evangelho has cultivated high levels of confidence, trust and respect within the communities he’s managed, resulting in strong retention rates and a tremendous track record attracting new business.
Along with overseeing the total operations and regional budget for the company’s largest portfolio, Evangelho supervises and supports PCM’s vast management team while maintaining strong relationships with client board members, staff, residents and vendors.
A Certified Community Association Manager and active member of the California Association of Community Managers (CACM), Evangelho received his Bachelors of Arts degree in Political Science from California State University, Fullerton.
James V. (Jim) Fraker, PCAM®
Vice President, San Diego
Jim Fraker has been a member of PCM’s management team since 1986 and has managed PCM's Carlsbad office for over 25 years.
Jim is responsible... Learn more for overseeing and directing management activities in the San Diego Office. As administrator of this regional office, he supervises personnel and provides training and guidance to the management staff.
He also works closely with PCM's marketing department in promotion and development. He prepares marketing proposals and makes presentations to prospective clients. His leadership and supervision have been instrumental in growing this division to 14,000 units in over 60 associations.
Jim's long experience and knowledge of community management provides strong leadership and a valuable liaison with boards of directors. He works closely with staff and board members to continually improve the level of service and promote PCM’s commitment to management excellence.
A respected member of his profession, Jim has earned the distinguished credentials of Professional Community Association Manager PCAM) from the Community Associations Institute (CAI) and Certified Community Association Manager (CCAM) from the California Association of Community Managers (CACM). He has served on the board of directors of the San Diego Chapter of CAI, and currently serves on several committees.
He plays an active role in service to his community and is past Chairman of the Vista Chamber of Commerce. He is also a member of the Building Industry Association.
Jim is a graduate of the University of Michigan with a BA Degree in Economics.
Alisa Toalson, CCAM®, AMS®, CMCA®
Vice President, Inland Empire
Alisa Toalson, Vice President of the Inland Empire Region for Professional Community Management, has been an industry professional for over 8... Learn more years. Alisa continues to provide excellent customer service and guidance to hundreds of homeowners in community associations in Southern California.
Alisa started her community management career as an assistant to the General Manager in one of PCM’s exclusive, active adult communities. After three years she transitioned into portfolio management in PCM’s corporate office. In 2007, Alisa assisted in opening PCM’s Inland Empire office and has since been dynamically involved in growing the region for PCM.
Alisa has worked actively with many homeowner and developer boards of directors and architectural committees. Her experience and knowledge have provided guidance to established communities experiencing challenging deferred maintenance related issues, litigation matters as well as newer associations establishing goals and objectives for the first time. In addition, Alisa has provided Board member training relative to their role in governing their communities, including financial understanding and responsibility.
Alisa has earned the prestigious designation of CCAM, Certified Community Association Manager, from the California Association of Community Managers (CACM). Alisa is also an actively involved Board Member for the Greater Inland Empire Chapter of Community Associations Institute (CAI) and recently obtained her CMCA (Certified Manager of Community Associations) designation.
Randy Watkins, CMCA®, AMS®, PCAM®
Vice President, Nevada
Randy Watkins serves as PCM’s Vice President of Nevada Management, overseeing the company’s rapid expansion in the state.
He brings... Learn more three decades of executive management experience to PCM, including the last 15 years in the community management industry.
Randy’s career includes management roles as Computer Operations Manager for the Howard Johnson Company; VP of IT for Sambo’s Restaurants; VP and Controller of Allstar Inns; General Manager of Leisure Village Association and, most recently, Vice President of the Del Webb Community Management Company in Las Vegas, Nevada.
Committed to his industry, Randy holds several national certifications in community management, including the prestigious PCAM certification. He’s heavily involved in the Nevada Chapter of the Community Associations Institute (CAI) and teaches the financial section for the Chapter’s DCAL program.
Active in the Nevada legislative process, Randy was appointed in 2008 by the Governor as Chairman of the Commission on Common-Interest Communities and Condominium Hotels. He’s also a member of the Southern Nevada Homebuilders organization.
Joely Mazzotti, CCAM
Vice President, Community Development
Joely Mazzotti, CCAM, an accomplished Property Manager with more than 20 years of experience within the community management industry, serves... Learn more as Vice President of Community Development for PCM of California, Inc.
In this role, Mazzotti is responsible for the acquisition, management and service of existing client communities in the Irvine area as well as communities under new development throughout the Southern California area. A member of the executive team that sets PCM’s strategic direction, Mazzotti oversees a talented team of portfolio managers and general managers, ensuring the highest level of client satisfaction and financial performance.
Mazzotti is a recognized community management leader, having served in the California Association of Community Managers (CACM) Board of Directors. She has also been nominated as the CACM Vision Award Nominee three times (2005, 2006 and 2011).
Mazzotti is actively pursuing her Professional Community Association Manager (PCAM) designation and has held her Certified Community Association Manager (CCAM) designation since 2003. A resident of San Juan Capistrano, she received a degree in Horticulture and Landscape Design from Saddleback College and her Interior Design Degree from the prestigious Interior Design Institute in Newport Beach.
Vice President, PCM Consulting Services
Susan Finley is an accredited community management professional with nearly 30 years of industry experience.
Since 2007, Susan has led... Learn more a talented team offering forward planning and DRE budget consulting services for builders and developers throughout California as well as in Colorado, Nevada, Texas and Florida.
Committed to customizing the structure of each community association to meet the unique needs of the individual client and their future homeowners, Susan has provided guidance on a diverse range of community associations from small condominium associations to large master planned communities, resort communities, high rise and mixed-use urban projects.
A highly regarded thought leader in BRE consulting and budget preparation, Susan regularly speaks on the issue at community management and building industry seminars and forums. She is an active member of the BRE Committee of the Building Industry Association, San Diego Chapter.
Prior to joining PCM, Susan previously served as President of Merit Association Services, Inc., a forward planning and DRE budget consulting company within the Merit organization. She had worked within the Merit organization for nearly 25 years.
Born in London, England and raised in Toronto, Canada, Susan attended the University of Western Ontario in London, Ontario.
President, PCM Laguna Woods
Jeffrey S. Jackson brings more than 13 years of real estate experience to Laguna Woods Properties.
As President/Broker Officer, Jeff... Learn more manages the company’s operations and a talented team of professionals with a keen understanding of the 55+ active adult communities at Laguna Woods Village. Jeff is also responsible for identifying new business opportunities and developing the company’s national expansion plan.
Jeff’s sales expertise includes service as Vice President of National Sales for a prominent title company, where his clientele included national and regional REITS, Institutional Lenders, Real Estate Attorneys, Commercial Developers, Home Builders, Principals and Investors. He has also helped launch and manage a health care media company.
A licensed real estate broker, Jeff is actively involved with the National Association of REALTORS, California Association of REALTORS, Orange County Association of REALTORS, International Council of Shopping Centers, National Association of Office and Industrial Properties and Urban Land Institute.
Jeff attended the University of Southern California and received his Bachelor of Science in Business Administration (1995), with an Entrepreneur Emphasis.
An Orange County native, Jeff lives with his wife and four children in Ladera Ranch, where he is active in his children’s school and the community. He’s an active board member of Casa Teresa, which provides a temporary home and on-going support for pregnant women 18 years of age and older who are alone.