Leadership

Robert A. Felix, CMCA®, LSM, PCAM®, RS

President & CEO Close

Robert has been involved in the community association management industry since 1979. He has served for over 20 years managing large-scale resort... Learn more communities across the country, and the last few years in the providing leadership to management companies. Robert has over 15 years consulting with builders, managers and communities assisting them with project administration, operational and financial analysis, community-building practices, leadership development, strategic planning, and board training retreats. He is also recognized as an expert witness in HOA related matters. Robert began performing Reserve Studies for communities, organizations and companies in 2001, has completed in excess of 1,000 Reserve Studies, and holds the Reserve Specialist (RS) designation through CAI.

Robert graduated from Western Washington University with a degree in business and finance, teaches and speaks extensively around the country for the Community Association’s Institute and his consulting business, and provides specific educational and speaking programs for public and private organizations. He was recognized in 1999 and 2005 as CAI’s Educator of the Year for his teaching in the Professional Management Development Program, and continues to expand the educational field for managers and community leaders across the globe.

He currently Chairs the National Board of Certification for Community Association Managers, Chairs the Exam Development Committee for NBC-CAM, has authored numerous articles in local and national industry publications, and serves on numerous CAI national committees and task forces.

Ned Heiskell, PCAM®, CCAM

Executive Vice President of Community Management Close

In his position as Executive Vice President of Community Management, Heiskell is responsible for the operations and oversight of the Community... Learn more Management team. He leads the senior management team as well as serving our clients and homeowners, and brings a history of efficiency and results to the job.

Heiskell began his career in 1987 as an Assistant Community Association Manager in Washington, DC and was soon promoted to full Community Association Manager. Since 1991, Heiskell has worked in the community association field in San Diego, mainly in executive positions. Heiskell also learned the development side of community associations when he worked for two developers.

Heiskell earned his Bachelor’s degree from Georgetown University, and is an active member of the California Association of Community Managers (CACM) and the Community Associations Institute (CAI). He has earned several professional designations, including the national designation of Professional Community Association Manager (PCAM) from CAI, and the designation of Certified Community Association Manager (CCAM) from the statewide organization the California Association of Community Managers (CACM).

Heiskell has received numerous accolades and recognition from clients and peers during his tenure as both a community association manager and executive.

Lucinda Hoe

Executive Vice President Close

Lucinda Hoe's creative efficiency, dedication and hard work, combined with her dedication to clients and staff, have earned her the position... Learn more of executive vice president. She attended San Diego State University before coming to N.N. Jaeschke in 1994 as an office clerk. During her tenure with the company, Hoe has created and implemented systems and programs that have improved the services we provide as well as streamlined operations. Hoe oversees the Field Services Management staff, who provide building services, janitorial, landscaping, lighting and painting services to protect, maintain and enhance our clients' properties. She has received numerous accolades and commendations for her innovation, leadership and dedication to excellence, such as San Diego State University Honors Women in Business and Associa's Individual Achievement Award.

Eli N. Crenshaw

Business Development Manager Close

Eli Crenshaw has been with N.N. Jaeschke since 2007. In his time with NNJ, he has worked in several departments in our company and has learned... Learn more how each of our departments does their part to make NNJ the community leader that it is. Crenshaw is responsible for association acquisitions and marketing and oversees the business development department.

Dawn Braddy, CMCA®

Senior Community Manager/Education Director Close

Dawn Braddy has worked in the Common Interest Development (CID) industry and N.N. Jaeschke for more than 13 years. She holds a Certified Community... Learn more Association Manager (CCAM) designation for the state of California through the California Association of Community Managers (CACM) and a national designation, Certified Manager of Community Associations (CMCA) through the Community Associations Institute (CAI). Braddy earned her bachelor’s degree from San Diego State University. She won two State Vision awards through CACM in 2003 (Communication) and 2006 (Excellence in Education) as well as her company's prestigious Ambassador's Circle award in 2008 for the top 1 percent of managers in the company for top performance. Braddy received the company's Educator of the Year award in 2007 and individual achievement awards for both the summer and winter of 2006. She is a senior community manager with NNJ, managing communities varying from condos to high-rises. Braddy also serves as the education director, facilitating employee training and ensuring community managers stay current on all that is involved in the CID industry.

Melissa Porter

Management Supervisor Close

As management supervisor, Melissa Porter leads a team of community managers and support staff, providing superior service to our clients and... Learn more the communities we serve. Since beginning her career in the community management industry in 1998, Porter has held various positions in California and Nevada as a state-certified community association manager, on-site manager and supervisor. While at N. N. Jaeschke, Inc., Porter has been instrumental in training and implementing new programs with the administrative and management staff. Porter has been awarded Employee of the Year and has received Team Leadership and Customer Service awards. Porter's experience in the property management industry, and her dedicated, friendly, "get the job done" attitude reflects our company's mission to serve your community with urgency, courtesy and professionalism.

Michelle Steinbock

Management Supervisor Close

N. N. Jaeschke, Inc., is proud to have Michelle Steinbock as a member of the management supervisory team. Her thorough and decisive approach... Learn more to management reflects our corporate mission to serve your community with urgency, courtesy and professionalism. Steinbock has more than six years of community management experience and has managed a diverse portfolio of associations. She has been involved in all areas of community association management, including Board of Directors meetings, preparing minutes, Board meeting packets and budgets. She has worked closely with Board members on the management, maintenance and improvements of condominium projects, single-family homes and master-planned communities. Steinbock has earned her Certified Community Association Manager (CCAM) designation from the California Association of Community Managers (CACM).

Wade Andre

Management Supervisor Close

Wade Andre is a seasoned professional who started in this industry in 1988. Wade's property management experience included properties in Southern... Learn more California, Nevada and Oregon. These properties ranged from single-family, to multiuse to one that had a marina. Over the years, Wade has worked in several departments in our company and has learned how each of our departments does its part to help our clients create successful neighborhoods. He is responsible for the Customer Support Department and the Covenant Compliance Inspection Department. Wade earned Individual Achievement Awards in 2007 and 2010.

Fran Hidalgo

Controller Close

Fran Hidalgo oversees the entire accounting staff, the financial operations for all our community associations and the corporate financial operations... Learn more for N.N. Jaeschke She is responsible for executing all of the company's internal and external financial reporting, as well as ensuring that documents comply with Generally Accepted Accounting Principles (GAAP). Hidalgo has a solid track record in finance and organizational leadership, with expertise in accounting and financial analysis. Hidalgo's accounting career started in the 1980s, and she has been in the community association industry since 1998. During her tenure, Hidalgo has held the title of controller (financial manager), general manager and association manager. Hidalgo is a Certified Community Association Manager (CCAM) with the California Association of Community Managers (CACM).

Jill Fanning

Accounts Payable Manager Close

Jill Fanning and her team are responsible for processing all association invoices for payment. She has more than 20 years of experience in both... Learn more accounting and office management.

Robert Rosenberg

Senior Vice President, IT Liaison Close

Robert Rosenberg oversees a portfolio of 11 Associa branch offices throughout the United States. His responsibilities in this capacity include... Learn more serving as a mentor to the branch CEO’s to help them achieve Associa’s core corporate objectives as well as uphold Associa corporate policies. Rosenberg also educates each CEO in a variety of areas including how to improve company performance, business planning and innovation. Additionally, Rosenberg serves as the Chair of Associa’s Information Technology Steering Committee.

Prior to serving as SVP, Rosenberg was CEO of Massingham & Associates, one of the largest community management firms in Northern California. Joining Massingham right out of college, he has held numerous positions in the company from controller to COO to shareholder. During his tenure with company, the company grew to five offices managing 320 plus communities in Northern California. In addition, he helped the company achieve the prestigious Certified Management Firm (CMF) designation from the California Association of Community Managers.

Rosenberg holds a Business Administration degree from San Jose State University with a concentration in Accounting. In addition, he received his law degree from the Santa Clara School of Law in May of 1999. He started his real estate career in mortgage banking and has also worked for a Certified Public Accountant specializing in real estate accounting and a law firm specializing in real estate law. Rosenberg is a certified community association manager, and a licensed real estate broker.

Rosenberg is affiliated with numerous trade organizations in the field of real estate including stints on the board of directors of the Executive Council of Homeowners and the California Association of Community Managers. He is married and the proud father of four children and enjoys coaching their respective soccer teams in his spare time.

Favorite Quote – “It’s not if, it’s when.”

Stella Placentia

Vice President, Landscape Close

Stella Placentia started with N.N. Jaeschke in 1986. Placentia's duties include overseeing the landscape staff of over 100 employees that provide... Learn more landscape maintenance service to homeowner associations and also provide extensive renovation and landscape installation services. Placentia is a Certified Smart Clock Instructor and Certified in water proofing planters, foundations, fountains, tanks and containment structures.

Mike Wren

Building Services Dept. Manager Close

Mike Wren is a Building Services Department Manager who brings over 34 years of maintenance and construction experience to the team. Wren came... Learn more to N. N. Jaeschke, Inc. in 1996 and has spent the last 20 years in association and commercial maintenance. Wren is an EPA Certified Lead-Safe Renovator who oversees a portfolio of building maintenance contracts and leads a team of experienced technicians to protect, maintain and enhance our client's properties.

Scott Longnecker

Building Services Dept. Manager Close

Scott Longnecker has been with N. N. Jaeschke, Inc. since 1993. He is a graduate of California State Fullerton with Bachelors Degrees in both... Learn more Math & Sociology. Longnecker began as a home builder in Big Bear Lake, California. He brings his expertise spanning 37 years in all phases of construction to his position as Building Services Department Manager. Longnecker oversees a portion of our building maintenance contracts along with reviewing properties with new clients and implementing maintenance plans to meet our clients' building needs.

Paul Herigstad

Building Services Department Supervisor Close

Paul Herigstad has been in the Southern California home building industry since 1971. He has served as a manager with privately owned development... Learn more companies, merchant builders and publicly held corporations. Herigstad maintains an active California General Contractor License. He was previously an instructor at Orange Coast College in the technologies department and provided budget reserve analysis for homeowners associations in Orange County. As Building Services Department Supervisor, Herigstad oversees a team of construction and repair specialists, provides estimates and offers technical support.

Josh Bradley

Painting Dept. Manager Close

Josh Bradley joined N.N. Jaeschke, Inc. in 1998. As Painting Services Department Manager he oversees a team of paint specialists and is an EPA... Learn more Certified Lead-Safe Renovator. In addition he provides estimates, job specifications and color consultations. He is hands-on and is involved in every job from start to finish. Bradley prides himself on having the skills and the experience to provide the expert service our clients deserve.

Frank Quijada

Janitorial & Lighting Dept. Manager Close

As Janitorial and Lighting Services Department Manager, Frank Quijada leads a team of cleaning and lighting experts as well as prepares proposals... Learn more and schedules based on clients needs. He joined the N. N. Jaeschke team in 2001. Quijada served in the US Navy, earned a Bachelors of Arts in Psychology from San Diego State University and a Masters in Business Administration from the University of Phoenix. He also holds a California Specialty Contractors License in Landscape and maintains a current State of California Department of Pesticide Qualified Applicators License.

Bertha Stump

Janitorial Supervisor Close

Bertha Stump has been providing exemplary janitorial service to our customers since 1985. Stump oversees the Janitorial staff and works with... Learn more our clients to establish effective cleaning programs. Stump trains our staff to focus on the details and to take special pride & care in their work to make our clients' properties shine.