I am the President of the Homeowners' Association of The Shores Condominiums in Alameda, California. I was responsible for choosing M&C Association Management Services as our management company and have worked closely with Ian Brown of M&C, our community manager, since July 2010. He has always been professional in his communications with the Board and the owners and has offered us sound guidance on the many issues faced by this Association in the past year. He has found vendors and providers of services who have met our needs and exceeded our expectations. He has assisted us in finding someone with the experience and expertise to create a reserve study that puts in place a long-term plan for repairs and replacements of our equipment and facilities that will be paid out of our savings rather than special assessments when the items involved fail. In my estimation, this along adds to the security of our owners and the overall value of each homeowner's interest as it puts us on a sound financial footing for the future. I have the highest regard for Ian, his knowledge, skills and abilities and would unconditionally recommend him and M&C Association Management Services to any other homeowners' association.
Board President, 118 Units, Alameda, CA. June 2011
I can't say enough about M&C. They have really made things a whole lot easier as a board member. They do the work, we say yay or nay… The meetings aren't as often and a lot less time consuming. We have really moved far in the right direction. Ian had been very easy to work with. He doesn't take sides (even if you want him to) and he's right to the point.
Board Vice President, 54 Units, Fremont, CA. August 2011
My feelings regarding Ian and M&C is that they/he have done an excellent job for us in the Walnut community. I feel that we are much more organized and on top of things than ever before. I believe there is a ways to go, but that we are, through Ian's professionalism and good advice and direction where needed, getting to where we want to be with our 'organization'. I feel strongly that everyone is doing a good job- and that the board is working well with Ian.
Board Treasurer: 54 Units, Fremont, CA. August 2011
Just wanted to say thank you very much for all your hard work especially this week. I've been on the board for 2 years and while I had a sense that we were usually doing repairs on the cheap, I really had no idea how much on the cheap until you started enlightening us. I appreciate your trying to get us on the right road.
Board VP: 118 Units, Alameda, CA. March 2011
I also want to let you know, again, that I appreciate your efforts and your being our M&C/Associa rep. Thank you.
Homeowner. March 2011
I just want to tell you how much I appreciate your excellent follow-through on issues that seem to crop up daily with our HOA. I know you have other responsibilities, but it is reassuring to know that you are tackling things in a consistent manner and responding in a timely way.
Homeowner. June 2011
I just wanted to tell everyone how much I appreciate your work, how well you are taking care of the complex, how beautiful everything is becoming...
Homeowner. August 2011
I'm very glad you're our manager now. You and Ian have been terrific for us. Thanks for all your hard work.
Board President: 42 Units, Fremont, CA. March 2011
At this time I would like to thank you ever so much for helping me get that ceiling repaired. It looks so much better, Mo did a nice job, and it’s such a relief to have that behind me.
Again Doreen, thanks so much for all the effort you demonstrated in getting my problem fixed, I sure do appreciate it!
Homeowner. July 2011.
Thank you so much, Roxanne. You have been incredibly helpful and speedy!!!
Homeowner. July 2011
I couldn’t help but notice that the light on unit #26 has already been replaced. I can’t thank you enough for your efficiency on this.
Homeowner. July 2011
I just wanted to let you know how much I enjoy driving into my neighborhood these days. The plants and colorful flowers as you enter are just beautiful… I’ve always worried that over time, things would deteriorate around here and it would start to look like other areas where there are a large amount of rentals but so far it looks as nice as when I moved in 4 years ago. Thank you for your diligence and efforts.
Homeowner. July 2011
Thank you very much for your quick turnaround and high professionalism. I really appreciate your assistance in this matter!
Homeowner. May 2011
Thank you Roxanne, you have been such a pleasure throughout this process.
Homeowner. May 2011
To Maintenance: Great job on the plaster repair! You cannot even tell the difference in the patch and painting.
Homeowner. May 2011
Thank you for the terrific online Homeowner Orientation course available through the community website. This is my first experience living in a community governed by a homeowners association. I found the online orientation to be both educational and inspiring, instilling an even greater appreciation for our management team. Kudos to Nick Bisagno and Kim Guzman for a job well done!
Homeowner. May 2011
Thanks again for everything you and Veronica have done for many years. We greatly appreciate it.
Homeowner. May 2011
Thanks Jackie! You are so incredible to work with. Matt and I really appreciate it.
Homeowner. April 2011
You are doing a wonderful job. I know it’s not easy dealing with all the personalities. So again, thank you for a great job and staying on top of all our problems.
Homeowner. April 2011
