Leadership

John Rhodes, CPM®, CMCA®, PCAM®

President & CEO Close

John has been involved in the real estate industry since 1974 and has more than 30 years experience in the association management industry. In... Learn more 2003, he served as President of the Washington Metropolitan Chapter of Community Associations Institute (CAI). He has served on the National CAI faculty and has taught several of CAI's Professional Management Development Program courses. John also served on CAI's inaugural National Board of Directors of the Association of Professional Community Managers and is a member of the local CAI chapter Hall of Fame.

Hilary Lape, CMCA®, AMS®, PCAM®

Vice President of Management Services Close

Hilary earned her BS degree in Psychology and Statistics from James Madison University in Harrisonburg, Virginia. She began her career in common... Learn more interest community management in 1999 as the Facilities Manager for the Reston Association, one of the largest Homeowner Associations in the United States. For seven years, she was responsible for overseeing the management of Reston’s facilities which represented a significant portion of their $12,000,000 annual operating budget.

Hilary has been the General Manager for a large-scale community associations and a Division Director for one of the largest management companies in the Washington area. As Division Director she was responsible for the oversight of seven portfolio managers and 45 homeowner association and condominium properties. Hilary is now Vice President of Management Operations for Legum & Norman. Hilary is a knowledgeable and capable manager who develops strong relationships with her colleagues and is committed to providing a top notch quality product to our clients.

Hilary is an active member of Community Associations, Inc. (CAI) and serves on the Special Events Committee. She is also a regular industry speaker and teacher particularly on the topic of common interest community budgets and financial statements.

Chris Kiefer, AMS®, CMCA®

Regional Director – Maryland Office Close

Chris earned his BS degree in Real Estate from Florida Atlantic University and has been in the common interest community management field for... Learn more 13 years. Chris is responsible for our office in Silver Spring, Maryland and for the team of Community Managers that work from that location to serve our Maryland and D.C. clients. Before stepping into this role, Chris was a Community Manager handling condominiums, homeowner associations and mixed-use developments for Legum & Norman. Chris has a great personality for this business. His calm demeanor and strong business sense make him a natural leader. Chris is an active member of CAI and is currently working on his PCAM designation.

Robert Craig

Regional Director Close

Robert has a degree in Business Administration, Marketing Management from Virginia Polytechnic Institute and State University in Blacksburg,... Learn more Virginia. He has a distinguished background with Toll Brothers where he held the position of Division Vice President. Robert was with Toll Brothers for ten years and during that time developed some of their largest luxury communities in Virginia. He managed construction, sales, land development, business planning, budgets and financial forecasting. In addition, he was responsible for recruiting, training, and personnel development for his division. He also served on the Board of Directors for numerous communities. Large homeowner associations and active adult communities are a specialty for Robert. He is a seasoned manager, an accomplished business person and he now has oversight responsibility for some of Legum & Norman's largest clients.

Bill Perry

Regional Director Close

Bill earned his BS Cum Laude from Frostburg State University and is currently completing his MBA at Hood College in Frederick, Maryland. Bill... Learn more is a seasoned management executive with over 25 years of experience in the real estate business. His experience includes sales and marketing, land acquisition, market analysis, feasibility studies and development, and management of common interest communities. Bill is a strategic thinker with high standards, a strong commitment to people development and proven leadership skills.

Joycelyn Peoples, CMCA, AMS

Regional Director Close

Joycelyn A. Peoples joined Legum & Norman in 2005 as a Community Manager specializing in establishing and developing associations within newly... Learn more constructed residential and mixed-use communities. Prior to stepping into her role as a Regional Director, her portfolio consisted of the management and oversight of over $341,000,000 in assets and over $12,000,000 in cumulative operating budgets, including four of the D.C. Metropolitan area's premier residential communities at National Harbor. As Regional Director, Mrs. Peoples is currently responsible for the oversight of several Community Managers, with a cumulative portfolio of over forty communities.

She received L&N's prestigious President's Award of Excellence in 2007. She is an active CAI member and currently serves on the Editorial committee and regularly contributes to Quorum Magazine. She is currently possesses a Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designation and is pursuing her PCAM designation with Community Association Institute (CAI).

Craig Koss

Senior Vice President, Accounting Liaison Close

Koss is responsible for the oversight of 13 Associa branch offices throughout the United States. His responsibilities in this capacity include... Learn more serving as a mentor to the branch CEO’s to help them achieve Associa’s core corporate objectives as well as uphold Associa corporate policies. Koss also educates each CEO in a variety of areas including how to improve company performance, business planning and innovation.

Additionally, Koss serves as the SVP liaison to the corporate accounting department and is the business analyst for the SVP team, as well as participating on the Associa Education Committee. Koss previously served as the CEO of Kramer-Triad Management Group in Michigan and has worked in the community association management industry for nearly 30 years, including 17 years with Kramer-Triad. He was promoted to RVP in 2008.

Koss holds both the AMS and PCAM designations from the Community Associations Institute (CAI) and previously served on the Education Committee and Managers Networking Committee for CAI. He was also an inaugural board member and served five years on CAI’s Association of Professional Community Managers (APCM). He was appointed to CAI’s board of Trustees and is a current member of the CAI Designation Ethics Committee. Koss received CAI’s Excellence Award in 2006.

An inaugural member of the Associa Ambassadors Circle, Koss and his wife are the parents of two children. He enjoys boating, hunting, fishing, but has one true passion – Michigan Football.

Favorite Quote – “What the mind can conceive, the mind can achieve and those who stay will be Champions.” – Bo Schembechler

Patricia Dubuque, CMCA®, AMS®, PCAM®

Senior Vice President, Resorts Division Close

Patti graduated from Elon University with a BS in Business Administration and then earned her MBA from Salisbury University. She serves as Senior... Learn more Vice President of the Resorts Division for Legum & Norman. The Resorts Division provides management and maintenance services to homeowner associations, condominiums, active adult communities and golf communities located throughout the Eastern Shore of Maryland, Virginia and Delaware. Patti has been involved in the real estate management industry since 1990. She started her career in the multi-family housing industry in Atlanta, Georgia. After 10 years of successfully leasing, marketing and managing multi-family communities, Patti moved into community association management. She has extensive experience with developing communities and ensuring that they start off life on a solid foundation and carrying them through transition to homeowner control.

Erika Grden, CMCA®, AMS®, PCAM®

Vice President, Marketing & Business Development Close

Erika Grden relocated to the Delaware Resort area from Harford County, Maryland, bringing 13 years of property management and business development... Learn more experience with her. Her continued success in the industry earned her a Partnership in her prior firm then advancement to Vice President. Erika was hired by Legum & Norman in 2007 as Director of Business Development. She was able to prove continued success with Legum & Norman and was promoted to Vice President of Marketing & Business Development in January of 2009.

Pam Conti

Team Leader Close

Pam Conti relocated to the Delaware Resort area from the Metropolitan District of Maryland, bringing 30 years of property management experience... Learn more with her. Her diligence has earned her opportunities to serve as Vice President with her prior management firm and Senior Property Manager and Team Leader with Legum & Norman. Her perception and character equip her with the necessary tools to administer all facets of property management. Pam considers herself fortunate enough to work in one of the most beautiful areas in the country.