Leadership

Heather Graham, PCAM®, CMCA®, AMS®

President & CEO Close

Heather served, in 2008, as President of the Board of Directors for the Washington Metropolitan Chapter of CAI. She received the Rising Star... Learn more award in 1998, the Committee Chairperson of the Year award in 2002 and the Volunteer of the Year award in 2003. Heather was also one of the first five managers in the nation to be inducted into the Associa® “Ambassadors Circle” in 2004. Throughout Heather’s tenure with CMC since 1995, she has managed large scale homeowner associations, been a Portfolio Manager for some of our most prestigious communities and acted in the capacity of HOA Division Director. As the Executive Vice President, Heather was responsible for management, marketing and general community consulting services.

Nicholas J. Mazzarella, MBA, CMCA®, LSM®, PCAM®

Executive Vice President Close

Nick has over twenty years in Community Association Management. Nick joined CMC in 2003 with a significant depth of experience in managing very... Learn more large HOAs with extensive amenities. Prior to joining CMC’s executive team, Nick served as the General Manager of a 2,000 unit Active-adult, Country Club community in Gainesville, VA. This luxury community won CAI’s 2006 Humanitarian of the Year Award. Nick holds a MBA in Finance, has been an active member of CAI for 23 years, and is a member of the Community Managers International Association, serving professional on-site community association managers. Additional academic achievements include the Community Association Institute leadership training program and graduate of the Prince William County Community Leadership Institute.

Nancy Murphy

Vice President of Operations Close

Nancy has been with CMC since 1994 and throughout her tenure she has served in a variety of capacities. As the Vice President of Operations,... Learn more Nancy oversees all aspects of Human Resources, Financial and Administrative operations. She has a thoughtful approach and offers invaluable guidance to our managers with regard to personnel matters. Nancy is recognized as a "go to" person within our organization and is instrumental in the operation of CMC. In 2005, Nancy was the recipient of the Associa "A Team" award, which is given to individuals who have provided exceptional support to their colleagues. In addition, she was recognized with an Associa "Individual Achievement" award in 2006, 2007 and 2010. Nancy is also a member of SHRM.

Steven P. Philbin, M ed., CMCA®, ARM®

Director of Corporate Services Close

Steven is a graduate of Ohio University and has over twenty years of experience in property management, including university housing as well... Learn more as apartment and community association management. Steve began his career with CMC as the Director of Administrative Services in our Maryland Division. He has managed HOA and Condominium communities in Maryland. As the Director of Corporate Programs and Administrative Services, Steve is responsible for operation functions including maintenance, engineering, transitions, and support services. In addition, he handles the various corporate programs that are offered to our associations.

Thomas Garver, CMCA®

Vice President Close

Tom has been managing common interest communities since 1982. After serving in the United States Navy, he earned his BA in Psychology at Mount... Learn more Union College and a MA in Public Administration at Central Michigan University. Tom was the President and CEO of Condominium Management Services in New Jersey (an Associa company) prior to joining the CMC management team in 2007. He is an active member of CAI and currently serves on the Membership Committee.

Ron Kirby, Jr., RS

Reserve Specialist Close

Ron is a Certified Reserve Specialist® and has an Associates Degree in Civil Engineering. He has over twenty-four years of experience in the... Learn more construction business including ten years running his own contracting company specializing in renovation, remodeling, repair and maintenance of common interest communities. He spent five years with CMC as a Construction Superintendent and Project Manager converting apartment buildings to condominiums. Ron has had oversight responsibility for all facets of construction including structural, mechanical, electrical, plumbing, roofing, pavement and landscape work. Ron provides Reserve Studies, technical supervision and consultation on special projects, Preventive Maintenance & Operator Care Programs, property inspections and contract bid specifications for condominiums, cooperatives and homeowner associations.

Jerry Berman, MBA, CPA, CMCA®

Vice President of Developer Services Close

Jerry has over 30 years experience in real estate and finance. He earned his BS Degree in Accounting at Pennsylvania State University and his... Learn more MBA in Finance from Drexel University. Jerry’s experience includes land acquisition, development & finance, sales & marketing, loan structuring and negotiation and service on dozens of common interest community Boards. Jerry has superior leadership skills, and demonstrates thoughtful analysis in decision making. He has a demonstrated strength in teaching and mentoring and developing a culture of personal growth through team interaction, focus and service. Jerry works with developers to provide multi-year budgets, a review of plans and governing documents as well as general association guidance.

Jim McCullough, CMCA®

Financial Manager Close

Jim has been with CMC since 2001 and he is the Professional Accountant for our Financial Service clients. He has a significant depth of financial... Learn more management experience and has been providing financial reports to community associations for over 15 years. Without exception, the independent auditors of CMC clients have commended Jim’s work as superior. Jim works with the Board, Treasurer, Finance Committee and/or General Manager to organize the monthly statements and subsidiary reports of the Association in a format that is meaningful to our clients. Jim holds a Bachelor of Science Degree in Business Administration from the Clarion University of Pennsylvania.

Mark E. Bailey, MBA, CMCA®

Division Director Close

Prior to joining CMC in March 2009 and for over 22 years, Mark led highly successful teams of hospitality and healthcare professionals while... Learn more serving as the general manager of several hotels, the corporate manager of internal communications, and as the executive director for several large scale residential care retirement communities. During his tenure with CMC, Mark managed a large prestigious community in Ashburn, VA consisting of 2,158 single family attached, detached, and condominium homes. The community was honored by the Washington Metro Chapter of CAI as the 2009 Very Large Association of the Year, and 2009 Website of the Year. Mark has an impressive history of being recognized for his operational and leadership capabilities, including recognition for customer service, employee retention and development, and financial performance.

Jan Ward, PCAM®, CMCA®, AMS®

Division Director Close

Jan Ward has been with CMC since 2000 and began her career with our firm as a Portfolio Manager where she specialized in the management of Garden/Townhome... Learn more and new, developing communities. Throughout her tenure with CMC, Jan’s Boards have consistently praised her ability to provide them with sound guidance to help them move forward in a proactive and positive manner. A consummate professional, she has a ‘get things done’ style of management and is a stickler for getting it done right. Jan now serves as one of two HOA Division Directors and is responsible for the oversight and training of portfolio managers, client interfacing as well as to ensure that a high level of service is provided to our clients consistent with our company expectations. Jan is a recent recipient of the Ambassador’s Circle Award and received the PCAM designation in 2009.

Tony Rouhani, CMCA®

Vice President - Division Director Close

Tony has over twenty five years of management experience and has been with our firm for over six years. Tony served as CMC’s General Manager... Learn more for the Kentlands Citizens Assembly, a neo-traditional planned community with 1,700 homes, extensive amenities and an active program of social activities. Tony has handled some of CMC’s most visible and complex clients. Tony is one of two Division Directors who provide leadership and guidance to our team of managers in our Condominium Division.

Christa Brady, PCAM®, CMCA®, AMS®

Division Director Close

Prior to joining CMC, Christa spent seven years in the apartment management industry as an on-site Manager for garden-style apartment communities... Learn more in Roanoke, Virginia and Raleigh, North Carolina. Christa’s communities excelled in performance and were awarded her company’s White Glove Award annually for outstanding curb-appeal. As a Portfolio Manager with CMC, Christa consistently performed at a high level with a portfolio of condominium properties including developing communities, communities recently transitioned to owner control, as well as active adult communities. She is a very “hands-on” manager who focuses on financial health, annual planning, team building, facilities management and, most importantly, outstanding customer service at all levels. She is an excellent example for those managers she works closely with to provide guidance & direction. Christa recently received the PCAM designation in 2011.

Mike Mallott, CMCA®

Executive Vice President, Associa Advantage Close

Mike has over 32 years of “hands-on” management in residential construction with one of the nation’s largest homebuilders, US Home/Lennar Corporation.... Learn more His career involved the day-to-day management of construction of residential single family and condominium communities in seven (7) states. He has been active in the Maryland/Virginia market since 1985 and was the Declarant and President of the Board of Directors in many of the communities CMC manages today. As Director of Purchasing, Lennar-Virginia, Mike provided divisional leadership in Purchasing and Procurement for homebuilding activities throughout the Commonwealth of Virginia. He brings a vast knowledge of product pricing, supply chain management and negotiating ability to Associa and its nationwide network. He is the President of the Heritage Charity Classic and active in the fight against cancer. Originally a native Texan, he earned his Bachelor of Science degree from Stephen F. Austin State.

Craig Koss

Senior Vice President, Accounting Liaison Close

Koss is responsible for the oversight of 13 Associa branch offices throughout the United States. His responsibilities in this capacity include... Learn more serving as a mentor to the branch CEO’s to help them achieve Associa’s core corporate objectives as well as uphold Associa corporate policies. Koss also educates each CEO in a variety of areas including how to improve company performance, business planning and innovation.

Additionally, Koss serves as the SVP liaison to the corporate accounting department and is the business analyst for the SVP team, as well as participating on the Associa Education Committee. Koss previously served as the CEO of Kramer-Triad Management Group in Michigan and has worked in the community association management industry for nearly 30 years, including 17 years with Kramer-Triad. He was promoted to RVP in 2008.

Koss holds both the AMS and PCAM designations from the Community Associations Institute (CAI) and previously served on the Education Committee and Managers Networking Committee for CAI. He was also an inaugural board member and served five years on CAI’s Association of Professional Community Managers (APCM). He was appointed to CAI’s board of Trustees and is a current member of the CAI Designation Ethics Committee. Koss received CAI’s Excellence Award in 2006.

An inaugural member of the Associa Ambassadors Circle, Koss and his wife are the parents of two children. He enjoys boating, hunting, fishing, but has one true passion – Michigan Football.

Favorite Quote – “What the mind can conceive, the mind can achieve and those who stay will be Champions.” – Bo Schembechler